LeadMaster F.A.Q – How to troubleshoot an Import file?

How to troubleshoot an Import file?

  • Here is a simple process for trouble shooting an import file:
  1. Reduce the import file to header row and a single record.
  2. Attempt the import. Iif it fails, reduce test import file to header row and first name / last name columns.  Attempt import.

If it works go back and add a column to the import file and mapping. Continue adding columns to the import file and mapping until you find the column causing the issue.  If this column is mapped to a reference table, review that values are loaded into the table.  If this column is mapped to a custom form, make sure those values are loaded into the custom form and correct.  If you are mapping into Special Interest fields or any of the Comments fields then make sure your import content isn’t too long for the specific fields – eg. Comments are limited to 5,000 characters.

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