LeadMaster F.A.Q – creating a new logon with an existing username

Does System allow creating a new logon with an existing username?

  • If there is an existing ‘Active’ logon, then you will not be allowed to create another logon using the same username.
  • If you create a new logon and the username exists with either the “Not Active” or “Deleted” status,then you will be allowed to create the new logon with that username.
  • As a Best Practice, any time you set a logon to “Not Active” or “Deleted” please add something such as “_old” to the end of the username and to the email address under user settings.  This will help to eliminate potential conflicts.
  • As a Best Practice, we recommend that you always use a person’s email address as their user ID.


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