LeadMaster F.A.Q – System warning prior to timeout?

Does the System provide any warning prior to be “Timed Out” of the system due to 60 minutes worth of inactivity?

  • We sometimes hear that a user had no warning they were going to be “Timed Out” of the system due to 60 minutes worth of inactivity, and how they lost of all those notes because they didn’t remember to save (click the Go button) before they took off for lunch, went to a meeting or had an extended phone call.
  • LeadMaster does have a Workgroup level setting for the “Time Out” period.  While it does not allow the time out period to exceed the 60 minutes  it does trigger a pop-up window with a warning that in 5 minutes the user is going to be timed out.
  • In the event that a user did get timed out we suggest making a note of their changes on the record, copy/paste notes/comments into another application so that when you log back into the system from being timed out you can quickly paste your notes back into the record and save it with minimal time loss.

 

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