LeadMaster F.A.Q – seeing old data in the window

I sometimes see old data in the window, other times I’m missing a submit button and sometimes it doesn’t seem to update the record when I click submit?

  • Do you have more than one session (window) open with both windows logged into the LeadMaster application – either using the same logon or different logons?  This will cause issues.  Please be sure you have only one session open for LeadMaster.
  • Security Settings can sometimes cause issues.  Security should be set to ‘medium’.  On a PC click on Tools / Internet Options / Security / change to medium and click apply.
  • Are you using the browser’s back button to navigate?  You should only use the application navigation.
  • Do you have caching enabled?  You should set your browser to check for the most up-to-date page every time and clear your cache.


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