Archive for February 2013

New Feature – Sales Quota Management – Reporting

February 28, 2013

There are 4 reports available to track progress towards quota:

  1. Sales Team – Groups Progress Towards Quota Report
  2. Sales Team – Account Managers Progress Towards Quota Report
  3. Sales Team – Partners Progress Towards Quota Report
  4. Sales Team – Partner Reps Progress Towards Quota Report
Sales Team Progress Toward Quota

Sales Team Progress Toward Quota

Please note the following:

  1. The Periods are based on the ‘Quota Periods’ selection on the ‘Quota Setup’ page.
  2. ‘Forecasted’ column displays only if there is a selection for ‘Forecasted Date of Sale’ on the ‘Quota Setup’ page.
  3. The amounts for ‘Forecasted’ are sourced from the ‘Amount of Sale’ field selected on the ‘Quota Setup’ page.
  4. The amounts for ‘Sold’ are sourced from the ‘Amount of Sale’ field selected on the ‘Quota Setup’ page.
  5. Records / opportunities selected for ‘Forecasted’ are those with ‘Sale’ field values not equal to those selected on the ‘Quota Setup’ page.
  6. Records / opportunities selected for ‘Sold’ are those with ‘Sale’ field values equal to those selected on the ‘Quota Setup’ page.

New Feature – Sales Quota Management – Establishing Quotas

February 27, 2013

Features for setting Quota at the Group Level include:

  1. ‘Fiscal Year’ options include the previous year, current year and 2 subsequent years.
  2. There are between 1 and 12 periods for quota values depending on the ‘Quota Periods’ setting on the ‘Quota Setup’ page.
  3. Quota for a specific group can only be set by the user associated with the group or by a user with user type of ‘Administrator’.
    1. For users with user type ‘Administrator’, the user must have the privilege ‘Can Set Quota’.
    2. For users with user type ‘Organization’, the user must have the privilege ‘Can Set My Quota’.
  4. Users without the correct privilege will not see the ‘Quota’ section.
Sales Quota - Group Level

Sales Quota – Group Level

Features for setting Quota at the Account Manager Level include:

  1. ‘Fiscal Year’ options include the previous year, current year and 2 subsequent years.
  2. There are between 1 and 12 periods for quota values depending on the ‘Quota Periods’ setting on the ‘Quota Setup’ page.
    1. Quota for a specific account manager can only be set by the user associated with the group associated with the account manager or by a user with user type of ‘Administrator’.  In both cases, the user must have the privilege ‘Can Set Quota’.
  3. Users without the correct privilege will not see the ‘Quota’ section.
Setting Sales Rep Quota

Setting Sales Rep Quota

Setting quota for the Partner and Partner Rep are similar to the Group and Account Manager.

In the next blog post we’ll take a look at reporting on sales quota and forecast.  Note, before you can see the Quota reports, you must have quota assigned.

New Feature – Sales Quota Management – Enabling and Setup

February 26, 2013

This enhancement allows the definition and tracking of quota at the group, account manager, partner and partner rep levels.

LeadMaster Quota Setup - time period, records, opportunities, forecasting

LeadMaster Quota Setup – time period, records, opportunities, forecasting

Quota Management provides the following features:

  1. Ability to set quotas for a group, account manager, partner and partner rep.
  2. Recognize the fiscal year designation for the workgroup.
  3. Ability to define periods for quotas – monthly, quarterly, yearly.
  4. Support quotas at the record and opportunity level.
  5. Ability to specify which fields indicates the forecasted date of a “sale” at the record and opportunity level (e.g. Forecast Date).
  6. Ability to specify the condition for which indicates a “sale” at the record and opportunity level (e.g. Sales Status is “Closed – Won”).
  7. Ability to specify which fields indicates the date of a “sale” at the record and opportunity level (e.g. Closed Date).
  8. Ability to specify which fields indicates the amount of a “sale” at the record and opportunity level (e.g. Lead Value).
  9. Ability to report on progress against quota at the group, account manager, partner, partner rep and administrative levels.

General notes about quota management in LeadMaster.

  1. The basic hierarchy for setting quotas
    1. Administrators with privilege can set quotas for any group, account manager, partner or partner rep.
    2. Group users with privilege can set quota for themselves and / or account managers who are associated with the group.
    3. Account managers cannot set quota.
    4. Partner users with privilege can set quota for themselves and / or partner reps who are associated with the partner.
    5. Partner reps cannot set quota.
  2. A record can be assigned to a group / account manager, partner / partner rep.
  3. Any opportunities are assumed to be assigned to the group / account manager, partner / partner rep associated with the parent record
  4. The following fields can be initially used to indicate the forecasted date of a “sale” at the record level:
    1. None
    2. Forecast Date

Note that if ‘None’ is selected, forecasting is not included for reporting against quota.

  1. The following fields can be initially used to indicate a “sale” at the record level:
    1. Lead Status
    2. Sales Stage
    3. Initial Status
    4. Lead Source
  2. The following fields can be initially used to indicate the date of a “sale” at the record level:
    1. Close Date
  3. The following fields can be initially used to indicate the amount of a “sale” at the record level:
    1. Lead Value
  4. The following fields can be initially used to indicate the forecasted date of a “sale” at the opportunity level:
    1. None
    2. Forecast Date

Note that if ‘None’ is selected, forecasting is not included for reporting against quota

  1. The following fields can be initially used to indicate a “sale” at the opportunity level:
    1. Status
    2. Opportunity Source
    3. Sales Stage
    4. Custom 1
    5. Custom 2
    6. Custom 3
    7. Custom 4
  2. The following fields can be initially used to indicate the date of a “sale” at the opportunity level:
    1. Close Date
    2. Opportunity Custom Date 1 – 10
  3. The following fields can be initially used to indicate the amount of a “sale” at the opportunity level:
    1. Total Opportunity Value

Setting up the Quota Management function

Quota setup is an available option from the ‘Administration’ menu.

LeadMaster Quota Setup from Administration

LeadMaster Quota Setup from Administration

Please note the following:

  1. Fiscal Year End – once set, if changed, all quota targets for group, account managers, partners and partner reps are reset.
  2. Quota Periods are ‘Yearly’, ‘Quarterly’ and ‘Monthly’.  Once set, if changed, all quota targets for group, account managers, partners and partner reps are reset.
  3. You can select to manage quota at the record or opportunity level.
  4. If ‘Forecasted Date of a Sale’ has a value, forecasting is included in the quota reports.
  5. ‘Sale’ indicates the field and field values at the record / opportunity level that indicate the completion of a sale.
  6. ‘Date Of Sale’ indicates the field at the record / opportunity level that indicates the date of a sale.
  7. ‘Amount Of Sale’ indicates the field at the record / opportunity level that indicates the amount of a forecasted and actual sale.

There are 3 user privileges associated with the quota feature:

Quota Setup 3

  1. ‘Can Set Quota’ allows the user to set quota for groups, account managers, partners and partner reps.
  2. ‘Can Set My Quota’ allows the user (user type of ‘Organization’ or ‘Partner’) to set their own quota.
  3. ‘Can View Quota’ allows the user to run the quota reports.

You are now ready to setup quotas for individual reps.  That will be covered in the next blog post.

LeadMaster’s Latest Design Release is Optimized for Tablets

February 3, 2013
The new interface provides tablet users with easy access to social media features, lead scoring, lead assignment, marketing automation and personalized dashboard reports.
LeadMaster, a leader in cloud computing solutions for sales lead management, marketing automation and CRM announces compatibility of their new interface for the LeadMaster cloud-based application with all major brands of tablets. The new Web 3.0 interface features many enhancements that dramatically improve overall user experience for people who access the application using tablets.

Some of the key redesign features include streamlined and customizable banner menus, multiple dashboards for each user and multiple productivity tools in the jQuery accordions on the home page. The LeadMaster platform is an all-in-one cloud application for managing sales leads, automating marketing and managing customer relationships. The application is a cost effective All-in-1 solution combining CRM, SFA, Lead Management, Marketing Automation and Virtual Call Center features. The new easy-to-use interface provides tablet users with the same powerful features as desktop users.

The user-definable menu system provides one-click access to the features / functions of the LeadMaster platform that are most important to the individual customer. Users get one-click access to incoming leads, prospect nurturing, email marketing, marketing automation and campaign management. The social media ‘web links’ provide LeadMaster users with an efficient way to research and qualify prospects. The user-definable multiple real-time dashboards, make it easy to track and manage key performance indicators at a glance. The jQuery accordions provide fast access to: My Calls & Tasks, My Leads, My Searches, My Reports & Charts and My Recent Items.

— The My Calls & Tasks feature is the daily organizer for call backs and action items. This is the feature that helps keep LeadMaster users organized and on track.

— The My Leads accordion provides instant notification when new leads arrive in the system for a sales rep.

— The My Searches section provides a list of saved searches for instant access to key information.

The My Reports & Charts drop down menu shows a list of saved reports and charts. LeadMaster reports contain a preview feature that displays what the report is going to look like, using the customer’s data. Customers can also subscribe to reports and have those reports emailed to them on a daily, week or monthly basis. The report subscriptions are a convenient way for management to keep up with what’s going on in the business. Because work is often interrupt driven, the My Recent Items section provides a quick way to return to what you were recently working on.

Russell King, LeadMaster CEO said, “The world has moved quickly in terms of embracing tablets. They are low cost and versatile, supporting both Wifi and 4G. In looking to the future we thought it was important to design this new interface to meet the growing need for tablet compatibility.”

About LeadMaster

LeadMaster offers a multifunction cloud-computing software solution for sales and marketing professionals. Everything you need in one easy-to-use online web-based application. You can choose to implement an end-to-end Sales Lead Management CRM Software solution or select specific point solutions to satisfy your sales & marketing requirements.

Options include:

Lead-Xpress – A revolutionary new way for sales reps to receive and update sales leads.

E-Marketing – Drip marketing, lead nurturing, email tracking, open & clicks reporting.

Lead-Xtreme – It’s like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.

Call Center Solutions – Combining LeadMaster solutions provides a complete virtual call center system.

Voice-Leads – Convert text leads into speech, call the rep, read the lead & offer to connect with prospect.

LeadMaster’s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source – landing page, email, call center, webinar, sales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and Outlook integration.

LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators.

  Email a friend