New Feature – Reporting for Time Spent on Records

The Quick Actions report provides a complete overview of who made updates to records.  Now, in addition to seeing what happened with the records via the Quick Actions report you can also see how long each user was on each record using the Quick Actions Detail Report.

Many people use LeadMaster in a customer service / call center environment.  They find the Quick Actions perfect for use as dispositions for a record because you can make them mandatory and the reporting is both flexible and comprehensive.  Now in addition to seeing how each record was dispositioned you also get the time on each record and the total time for each caller.  Comparing the total time in the records to the total talk time from the phone system gives an excellent indication of overall caller productivity.

Quick Actions Detail Report

Quick Actions Detail Report

Sorting on total record time and/or total talk time allows you to drill down into the records that took the most time to understand what transpired with that contact / conversation.

Explore posts in the same categories: General Info, LeadMaster Solutions, What's New at LeadMaster

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