Posted tagged ‘click dialer’

New Developments in Telephone Integration for LeadMaster

October 26, 2012
There have been some great developments regarding telephone integration with LeadMaster.  Here are 4 options ranging in price from free to $150 per month.
1)  Skype integration – Skype is integrated at the browser level so any number in the browser, including those in LeadMaster, can be click-dialed.  The click dialer is free and calling from Skype account to Skype account is free.  Calling a standard telephone number is charged per minute.  This is an inexpensive solution if you’re doing overseas calling.
2)  VOIP integration – There are many providers of VOIP service.  You’ll need a soft phone (a computer program that functions like a telephone) to click-dial from within LeadMaster.  This solution has a few benefits over Skype – things like: pre-recorded messages that can be played when you get voicemail, multiple lines, 3-way calling, call transfer, supervised calls etc.  The soft phone from EVS has been tested to work with LeadMaster.
  • EVS7 Softphone & VOIP Service – http://www.leadmastervoice.com
3)  IP PBX integration – If you have an IP PBX you can integrate with LeadMaster using a brand new solution from Softphone.com.  This is a great solution if you’ve already got an IP PBX.
  • Softphone.com – https://www.softphone.com
4)  Complete Cloud Call Center – This solution is a PBX in the cloud.  You get all the features and functions without having to own the hardware.  LeadMaster customers are using the 3CLogic solution with great success.
  • 3CLogic – http://www.3clogic.com

The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.

Using Skype ‘Click to Call’ with LeadMaster

August 29, 2012

Skype has a new ‘Click to Call’ application that makes it easy to dial any phone number in LeadMaster.  There are a few things you’ll need to do to make sure it works correctly for you.

  1. If you have plug-ins that might conflict with the Skype Click to Call you’ll need to turn them off.
  2. Skype has to recognize the number is a phone number, in other words, the phone number must be formatted as a phone number.  It won’t work with 8005551212 but it will work with 800-555-1212.
  3. LeadMaster is integrated with other Click to Call software.  You’ll need to turn these options off for both the workgroup and the user’s privileges.

System requirements

  • PC running Windows 2000, XP, Vista or 7.
  • Works with Microsoft Internet Explorer, Firefox and Google Chrome.

The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.