Posted tagged ‘Telephone integration’

New Feature – Generic Softphone Integration

November 12, 2012

There are a wide variety of Softphones on the market today.  To help provide seamless integration with LeadMaster for click-to-call we have created a generic softphone module.

Many softphones have extensive features that require custom integration.   However, there are softphones available that simply want to see a phone number on the clipboard after the mouse is clicked on a phone number in the browser.  To address users of those softphones LeadMaster created the generic soft phone.

LeadMaster Generic Softphone Integration

LeadMaster Generic Softphone Integration

The Generic Provider option is available in ‘Manage Workgroups’ and when selected will be in effect for all users in your database.

The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.

New Developments in Telephone Integration for LeadMaster

October 26, 2012
There have been some great developments regarding telephone integration with LeadMaster.  Here are 4 options ranging in price from free to $150 per month.
1)  Skype integration – Skype is integrated at the browser level so any number in the browser, including those in LeadMaster, can be click-dialed.  The click dialer is free and calling from Skype account to Skype account is free.  Calling a standard telephone number is charged per minute.  This is an inexpensive solution if you’re doing overseas calling.
2)  VOIP integration – There are many providers of VOIP service.  You’ll need a soft phone (a computer program that functions like a telephone) to click-dial from within LeadMaster.  This solution has a few benefits over Skype – things like: pre-recorded messages that can be played when you get voicemail, multiple lines, 3-way calling, call transfer, supervised calls etc.  The soft phone from EVS has been tested to work with LeadMaster.
  • EVS7 Softphone & VOIP Service – http://www.leadmastervoice.com
3)  IP PBX integration – If you have an IP PBX you can integrate with LeadMaster using a brand new solution from Softphone.com.  This is a great solution if you’ve already got an IP PBX.
  • Softphone.com – https://www.softphone.com
4)  Complete Cloud Call Center – This solution is a PBX in the cloud.  You get all the features and functions without having to own the hardware.  LeadMaster customers are using the 3CLogic solution with great success.
  • 3CLogic – http://www.3clogic.com

The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.