Posted tagged ‘telephony integration’

New Feature – Generic Softphone Integration

November 12, 2012

There are a wide variety of Softphones on the market today.  To help provide seamless integration with LeadMaster for click-to-call we have created a generic softphone module.

Many softphones have extensive features that require custom integration.   However, there are softphones available that simply want to see a phone number on the clipboard after the mouse is clicked on a phone number in the browser.  To address users of those softphones LeadMaster created the generic soft phone.

LeadMaster Generic Softphone Integration

LeadMaster Generic Softphone Integration

The Generic Provider option is available in ‘Manage Workgroups’ and when selected will be in effect for all users in your database.

The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.

New Developments in Telephone Integration for LeadMaster

October 26, 2012
There have been some great developments regarding telephone integration with LeadMaster.  Here are 4 options ranging in price from free to $150 per month.
1)  Skype integration – Skype is integrated at the browser level so any number in the browser, including those in LeadMaster, can be click-dialed.  The click dialer is free and calling from Skype account to Skype account is free.  Calling a standard telephone number is charged per minute.  This is an inexpensive solution if you’re doing overseas calling.
2)  VOIP integration – There are many providers of VOIP service.  You’ll need a soft phone (a computer program that functions like a telephone) to click-dial from within LeadMaster.  This solution has a few benefits over Skype – things like: pre-recorded messages that can be played when you get voicemail, multiple lines, 3-way calling, call transfer, supervised calls etc.  The soft phone from EVS has been tested to work with LeadMaster.
  • EVS7 Softphone & VOIP Service –
3)  IP PBX integration – If you have an IP PBX you can integrate with LeadMaster using a brand new solution from  This is a great solution if you’ve already got an IP PBX.
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4)  Complete Cloud Call Center – This solution is a PBX in the cloud.  You get all the features and functions without having to own the hardware.  LeadMaster customers are using the 3CLogic solution with great success.
  • 3CLogic –

The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.

LeadMaster Announces Integration with 3CLogic’s Cloud Contact Center

July 31, 2012

LeadMaster is integrated with 3CLogic to provide a complete virtual call center solution.

Roswell, Georgia – July 31, 2012LeadMaster, a leader in SaaS Sales Lead Management CRM solutions, announces integration with 3CLogic, an innovator in providing cloud call center solutions. The integrated solution provides comprehensive computer telephony capabilities for the LeadMaster system. Inside sales reps and call center reps can now fully automate their campaigns with click to dial and still get a 360 degree view of all the interactions with a particular contact. All outgoing calls made via the dial button are logged and available for reporting. In addition to agent productivity and call center performance reports, the click-to-dial reporting includes the campaign name, company, contact name and phone number for every call.

Andy Brownell, LeadMaster CMO said, “We want to provide our customers with an easy to use system that is integrated seamlessly so whether they are a large call center or a small business they have the tools they need. The system works the way you think it would. Click on the dial button and it makes a phone call. The LeadMaster system provides software as a service for sales lead management, CRM, marketing automation, email marketing and integrated phone dialing. This is a great enhancement for anyone who needs dialing capability from their Lead Management / CRM system. ”

The combined LeadMaster / 3CLogic solution allows companies of any size to build a virtual contact center, in any location using low cost workstations combined with an internet connection. This flexibility allows for quick and easy set-up and administration for both in-office as well as at-home agents. The virtual home office is an important feature for call centers that have cyclical volume and need to add staff for specific times of the year, like holidays.

“Call center managers and sales executives can roll out a complete sales lead management CRM system that is fully integrated with rich telephony and voice features without going through a PBX. Delivery of this combined system from the cloud, with software as a service business model, gives the power to sales executives to make their own decisions without being held back by antiquated equipment and technology,” added Raj Sharma, President and CEO of 3CLogic.

This solution provides call centers with the ability to increase their staff without having to lease additional equipment or call center space. Anyone with a computer and a high-speed internet connection can be a part of the call center team. The 3CLogic contact center platform provides the same quality business phone solution and performance management features found in multi-million dollar solutions at a fraction of their cost, while also delivering the versatility to support multiple contact center applications on a single platform.

About LeadMaster

LeadMaster offers a multi-function cloud-computing software solution for sales and marketing professionals. Everything you need in one easy-to-use online web-based application. You can choose to implement an end-to-end Sales Lead Management CRM Software solution or select specific point solutions to satisfy your sales & marketing requirements.

Options include:

Lead-Xpress – A revolutionary new way for sales reps to receive and update sales leads.
E-Marketing – Drip marketing, lead nurturing, email tracking, open & clicks reporting.
Lead-Xtreme – It’s like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.
Call Center Solutions – Combining LeadMaster solutions provides a complete virtual call center system.
Voice-Leads – Convert text leads into speech, call the rep, read the lead & offer to connect with prospect.

LeadMaster’s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-timelead capturelead distribution, lead trackinglead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source – landing pageemail, call centerwebinarsales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile accessCRM analytics and Outlook integration.

LeadMaster products and services are available through a global network of value-added resellersconsultants and system integrators.

About 3CLogic

3CLogic, headquartered in Rockville, Md., offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at 800- 350-8656 or info(at)3clogic(dot)com.


The all-in-one solution for managing leads and customer relationships, automating marketing, email marketing, call center and inside sales.